MetroFibre's 24/7/365 Support: What You Can Expect

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MetroFibre's 24/7/365 Support: What You Can Expect

When your internet matters as much as it does today, support should never be something you wait for. 

That’s why we offer real support, around the clock - not just a contact form and a queue. Whether it's early morning, after-hours, or a public holiday, our team is here to help you stay connected.

Here’s what you can expect from our always-on support: 

1. 24/7/365 means exactly that - all day, every day

Problems don’t care if it’s 9 am on a Monday or midnight on a Sunday. If your fibre isn’t working the way it should, we’re ready to sort it out. 

Our support channels cover every hour of every day, including weekends and public holidays. No delays, no downtime waiting for “business hours”. 

2. You’ll speak to real humans, not just bots

Yes, we use smart tools to speed up solutions - but when you need help, you’ll have the option to chat with trained, support agents. From basic troubleshooting to line checks and escalations, our team is geared to get things sorted.

3. Multiple ways to reach us

Need help fast? Choose what works for you: 

• Phone
• Email
• Live Chat via our website
• WhatsApp Support Line

No need to sit on hold or wait for a ticket to be picked up days later. We’ve built in faster channels for faster fixes. 

4. Transparent updates and quick resolutions

If there’s an area outage or a network issue affecting multiple users, we’ll tell you - clearly and quickly. You won’t be left guessing. 

And for individual support queries, our team tracks and resolves issues fast, keeping you in the loop along the way.

5. Support that matches our service

We don’t just promise reliable internet - we back it with a support team that takes your connection as seriously as you do.

MetroFibre Tip:

Save our support details now, so if you ever need us, help is one tap away. 

📞Call or Whatsapp: 087 151 4000 
📧 support@metrofibre.co.za


Because great fibre deserves great support 
No one likes dealing with internet issues - but if they come up, you want them handled promptly. With us, help is never far away. That’s the difference 24/7/365 makes.