You've Got Fibre - But Are You Still on the Right Package?

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You've Got Fibre - But Are You Still on the Right Package?

Think back to when you first signed up for our Uncapped. Unlimited. Unbeatable. Super fast fibre internet. Maybe it was just you and your partner. Maybe you picked the most affordable package because you mostly just browsed and streamed the odd series.

Fast forward to now. How much has changed?

Your Internet Life Has Probably Grown

Take a second and think about what's happened since you signed up:

• More devices. Phones, tablets, laptops, smart TVs, gaming consoles, security cameras, smart speakers - the average South African home now runs 10+ connected devices. Every single one needs bandwidth.
• More streaming. You've probably added a streaming service or two (or three). And everyone in the household has their own profile and their own screen.
• More video calls. Whether it's work, family catch-ups, or online classes - video calling has become part of daily life.
• More everything. Cloud backups, software updates, music streaming, social media - it all adds up quietly in the background.

The package that worked perfectly two years ago might be working a lot harder than it should be today.

Signs You Might Have Outgrown Your Package

Not sure if your current package is still the right fit? Here are a few tell-tale signs:

• Buffering during peak hours - especially evenings when everyone's home and online.
• Video calls freezing or dropping quality - you're getting pixelated faces and "you're on mute" moments a bit too often.
• Downloads taking forever - updates, app installs, and file downloads feel like they've slowed to a crawl.
• General sluggishness - pages loading slowly, apps feeling unresponsive, that constant sense that things just aren't as snappy as they should be.

If a few of these sound familiar, your fibre line is fine - you might just need more capacity (a faster line speed).

A Simple Household Audit

Here's a quick exercise. Grab a pen (or just count mentally):

• How many people are in your household?
• How many devices are connected to your Wi-Fi? (Don't forget smart home gadgets.)
• What are the heavy-use activities? Streaming in 4K? Online gaming? Large file downloads? Working from home?

As a rough guide:

• 1–2 people, light use: An entry-level package does the job.
• 2–4 people, moderate use: A mid-range package keeps things comfortable.
• 4+ people, heavy or mixed use: A higher-speed package means no one's competing for bandwidth.

Upgrading Is Easier Than You Think

Here's the best part: upgrading your fibre package with us is simple. - it's a quick change on the backend, and you're running at a higher speed before you know it.

We offer a range of packages so you can find the one that matches your actual usage - nothing more, nothing less.

The Right Package Makes Everything Better

When your package matches your household's real-world needs, everything just works. Streams don't buffer. Calls don't freeze. Downloads happen in the background without you noticing. It's the kind of upgrade you feel immediately - and wonder why you didn't do it sooner.

Take a fresh look at our home packages and see if there's a better fit for the way you live now. It takes less than a minute to check.

Ready to upgrade? Simply email orders@metrofibre.co.za and use a clear subject line related to your request (for example: Subject: Upgrade).