The New MetroFibre App – Built for Simpler, Smarter Self-Service

Reading Time: 2 minutes 

The New MetroFibre App – Built for Simpler, Smarter Self-Service 

Managing your fibre connection should be fast, simple, and stress-free. That’s why we’ve redesigned the MetroFibre App - to give you more control, smarter tools, and fewer reasons to log a support ticket. 

Here’s what’s new and why it matters: 

1. A Smoother Start 

New to the app? We’ve simplified the onboarding and password reset process to get you up and running quickly - no confusion, no wasted time. 

2. See Your Service at a Glance 

The home screen now gives you real-time info on: 

• Your service details (speed, address, status) 
• Network health in your area 
• Quick requests like changing your service or moving to a new address 

It’s all right there, in one place. 

3. Smarter Wi-Fi Support, Right in the App 

Struggling with Wi-Fi coverage at home? The new tools help you troubleshoot faster: 

• Self-Test: Quickly check your connection 
• Wi-Fi Walking Survey: Identify dead zones around your house 
• Assisted Support: Let a MetroFibre technician guide you remotely when needed 

4. A Better Way to Get Updates 

Forget the flood of messages across different apps. The new in-app inbox keeps all your MetroFibre communications in one place: 

• Outage alerts 
• Service updates 
• Payment reminders 

Simple, clear, and easy to find. 

5. Do More, Tap Less 

We’ve made the app easier to use, too: 

• A new carousel highlights your most-used actions at the top of the screen 
• A full menu bar lets you access everything else quickly 

From support tickets to billing to profile updates - it’s all easier to find and faster to use. 

6. Stay Connected, Stay Informed 

You can now: 

• View and pay invoices 
• Get notified about outages or suspensions 
• Log support tickets and track them in real time 

We’ve even added the option to receive key communications via WhatsApp and email - fast, flexible, and built around you. 

Not Using the App Yet?  

Search MetroFibre on your app store (Google or Apple) to download it, if you haven’t done so already.  

The refreshed MetroFibre App is designed to save you time, reduce the back-and-forth, and give you the tools to manage your connection your way. 

Great fibre deserves a great app. 

Update today!