--- title: The New MetroFibre App – Built for Simpler, Smarter Self-Service description: Manage your fibre connection effortlessly with the new MetroFibre App. Simplified onboarding, smarter tools, and real-time updates make self-service a breeze. Update today! image: https://blog.metrofibre.co.za/hubfs/Internet%20Essentials-2.png --- [![MetroFiber-Logo](https://blog.metrofibre.co.za/hubfs/1.svg "MetroFiber")](https://blog.metrofibre.co.za/en/blog) - [Residential](https://metrofibre.co.za/residential/) - [Business](https://metrofibre.co.za/business/) - [Log In](https://blog.metrofibre.co.za/en/blog) - [Get Help](https://blog.metrofibre.co.za/en/blog) [![1](https://blog.metrofibre.co.za/hubfs/1.svg "1")](http://www.metrofibre.co.za) - [Residential](https://metrofibre.co.za/residential/) - [Business](https://metrofibre.co.za/business/) [About](https://metrofibre.co.za/about/) [Blog](https://blog.metrofibre.co.za/en/blog) [News](https://metrofibre.co.za/news) [Careers](https://careers.metrofibre.co.za/?_gl=1*o743vg*_gcl_au*MTE3MTU5NDUzNC4xNzgxMTAwMDUxLjQ2NDE4MzM1Ny4xNzgxNTEyNzc4LjE3ODE1MTI5MDU.) [Contact](https://metrofibre.co.za/contact-us/) [Coverage Map](https://ftthorder.metrofibre.co.za/?_gl=1*1aw0p82*_gcl_au*NjAwNTExNjA1LjE3MTg3MTMyODk.) [Residential](https://metrofibre.co.za/residential/) [Business](https://metrofibre.co.za/business/) [Blog](https://blog.metrofibre.co.za/en/blog) > The New MetroFibre App – Built for Simpler, Smarter Self-Service # The New MetroFibre App – Built for Simpler, Smarter Self-Service The MetroFibre Team 01 Sep 2025 Share on ![Internet Essentials](https://blog.metrofibre.co.za/hubfs/Internet%20Essentials-2.png) Share on Reading Time: 2 minutes  ## **The New MetroFibre App – Built for Simpler, Smarter Self-Service ** Managing your fibre connection should be fast, simple, and stress-free. That’s why we’ve redesigned the MetroFibre App - to give you more control, smarter tools, and fewer reasons to log a support ticket.  **Here’s what’s new and why it matters:**    ### 1. A Smoother Start  New to the app? We’ve simplified the onboarding and password reset process to get you up and running quickly - no confusion, no wasted time.  ### 2. See Your Service at a Glance  The home screen now gives you real-time info on:  - Your service details (speed, address, status)  - Network health in your area  - Quick requests like changing your service or moving to a new address  It’s all right there, in one place.    ### 3. Smarter Wi-Fi Support, Right in the App  Struggling with Wi-Fi coverage at home? The new tools help you troubleshoot faster:  - Self-Test: Quickly check your connection  - Wi-Fi Walking Survey: Identify dead zones around your house  - Assisted Support: Let a MetroFibre technician guide you remotely when needed  4. A Better Way to Get Updates  Forget the flood of messages across different apps. The new in-app inbox keeps all your MetroFibre communications in one place:  - Outage alerts  - Service updates  - Payment reminders  Simple, clear, and easy to find.    ### 5. Do More, Tap Less  We’ve made the app easier to use, too:  - A new carousel highlights your most-used actions at the top of the screen  - A full menu bar lets you access everything else quickly  From support tickets to billing to profile updates - it’s all easier to find and faster to use.    ### 6. Stay Connected, Stay Informed  You can now:  - View and pay invoices  - Get notified about outages or suspensions  - Log support tickets and track them in real time  We’ve even added the option to receive key communications via WhatsApp and email - fast, flexible, and built around you.    ### Not Using the App Yet?   Search MetroFibre on your app store (Google or Apple) to download it, if you haven’t done so already.   The refreshed MetroFibre App is designed to save you time, reduce the back-and-forth, and give you the tools to manage your connection your way.  Great fibre deserves a great app.    ###### Update today! ##### Share this post ##### Residential ### Stay in touch with us We hate spam, just as much as you do. So we don't mail often and we keep things to the point. ### Keep Exploring. Keep Connected. There’s always more to know about getting the best fibre internet experience. 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How to choose the perfect ...](https://blog.metrofibre.co.za/residential/understanding-fibre-speed-what-you-need-to-know) ![MetroFibre-Logo-HubSpot-Footer3](https://blog.metrofibre.co.za/hs-fs/hubfs/MetroFibre-Logo-HubSpot-Footer3.png?width=337&height=278&name=MetroFibre-Logo-HubSpot-Footer3.png) For service related queries 087 151 4000 For service related queries info@metrofibre.co.za For personal information and privacy related queries infoOfficer@metrofibre.co.za Network Status Click to view Info - Acceptable Use Policy - BBBEE Certificate - Code of Conduct - Complaints Procedure - Email Disclaimer - Form 02: Request for Access to Record – Public & Private Bodies - Form 03: Outcome of request and of fees payable - FTTH VoIP Terms and Conditions - Metro-i Privacy Notice - MetroFibre Go Terms and Conditions - MetroFone Terms and Conditions - PAIA Manual - Residential Terms And Conditions © 2026 MetroFibre Networx. 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